Privacy Policy

Effective Date: 02/26/2026 · TrueFive

1. Introduction

TrueFive ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage with us.

Our services are intended for businesses (B2B use). By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

Business nameContact nameEmail addressPhone numberBilling informationCRM integration dataCustomer lists provided for outreach

B. Customer Contact Data Provided by Clients

As part of our services, clients may provide:

Customer names

Email addresses

Phone numbers

Service dates or transaction data

We process this information solely for the purpose of performing review outreach services.

C. Automatically Collected Information

When you visit our website, we may collect:

IP address

Browser type

Device type

Pages visited

Usage data

We may use cookies and analytics tools to collect this information.

3. How We Use Information

We use collected information to:

Provide review outreach services

Integrate with client CRMs

Communicate with clients

Process billing and payments

Improve our services

Maintain security and prevent fraud

Comply with legal obligations

We do not sell personal data.

4. How We Process Customer Lists

Clients are responsible for ensuring they have lawful rights and permissions to share customer data with TrueFive.

TrueFive:

Uses customer contact data only for review outreach

Does not resell or repurpose customer data

Does not use customer data for unrelated marketing

Deletes or returns data upon request or termination

Clients remain the data controller. TrueFive acts as a data processor.

5. Data Sharing and Disclosure

We may share information with:

Payment processors

CRM integration providers

Cloud hosting providers

Service providers necessary to operate our platform

All service providers are required to protect data and use it only for authorized purposes. We may disclose information if required by law or legal process.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data. However, no system can be guaranteed 100% secure. Users transmit information at their own risk.

7. Data Retention

We retain information:

As long as necessary to provide services

As required for billing and accounting

As required by law

Clients may request deletion of their data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion

Object to certain processing

Request data portability

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect data from children.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). TrueFive does not sell personal information. California residents may request disclosure of categories of information collected.