Terms of Service

Effective Date: 02/26/2026 · TrueFive

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by TrueFive ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Description of Services

TrueFive provides performance-based Google review outreach services for businesses. Our services include:

Outreach to client-provided customer lists

CRM integrations

Automated review request communications

Monthly reporting of review performance

TrueFive does not guarantee a specific number of reviews.

3. Eligibility

Our services are intended for businesses and individuals at least 18 years old. By using our services, you represent that:

You are authorized to act on behalf of your business

You have authority to enter into binding agreements

You comply with all applicable laws

4. Client Responsibilities

Clients agree that:

All customer data provided to TrueFive was lawfully obtained

Customers have consented to receive communications where required by law

The client will comply with all applicable data privacy laws

The client remains responsible for its Google Business Profile

TrueFive is not responsible for violations arising from improperly obtained customer data.

5. Payment Terms

TrueFive charges $10 per review successfully generated.

Billing occurs at the end of each month

Clients are only charged for completed reviews

No setup fees

No long-term contracts

Payment method must be maintained on file

If payment fails, TrueFive reserves the right to suspend services.

6. No Guarantee of Platform Control

TrueFive does not control Google or any third-party platform. We do not guarantee:

Ranking position

Algorithm outcomes

Platform availability

Permanent display of reviews

Review generation depends on customer participation.

7. Compliance with Platform Policies

TrueFive does not generate fake reviews. We only request honest feedback from real customers. Clients agree not to request, encourage, or manipulate fake reviews. TrueFive reserves the right to terminate service if fraudulent or unethical practices are discovered.

8. Intellectual Property

All website content, branding, logos, software, and materials are owned by TrueFive. Clients may not:

Reverse engineer

Copy software systems

Replicate proprietary processes

9. Data Processing

TrueFive processes customer contact information solely to provide review outreach services. Clients remain the data controller. TrueFive acts as a data processor. Refer to our Privacy Policy for full details.

10. Termination

Either party may terminate services at any time. Upon termination:

Outstanding balances remain due

Outreach services will cease

Data may be deleted or returned upon request

TrueFive reserves the right to terminate services for nonpayment, legal violations, misuse of services, or fraudulent conduct.

11. Limitation of Liability

To the fullest extent permitted by law, TrueFive shall not be liable for indirect damages, lost profits, loss of business, platform algorithm changes, or third-party service disruptions. Total liability shall not exceed the total fees paid in the preceding 30 days.

12. Disclaimer of Warranties

Services are provided "as is" and "as available." We make no warranties regarding continuous availability, specific business results, or ranking outcomes.

13. Indemnification

Client agrees to indemnify and hold harmless TrueFive from any claims arising from improperly obtained customer data, legal violations, misrepresentation, or client misuse of services.

14. Governing Law

These Terms shall be governed by the laws of the applicable state, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes shall first attempt to be resolved informally. If unresolved, disputes shall be resolved through binding arbitration. Each party shall bear its own legal costs.